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Cape Hill Medical Centre
Runtime 2:20
In this video
Rupinder Mohr, Operations Manager at Cape Hill Medical Centre, shares how Suvera transformed the way her practice handles patient recall, and what that's meant for her team day to day.
"You’ve got no idea how much easier you've made my life."
Rupinder Mohr, Operations Manager
"You’ve got no idea how much easier you've made my life."
Rupinder Mohr, Operations Manager
"You’ve got no idea how much easier you've made my life."
Rupinder Mohr, Operations Manager
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FAQs
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Have more questions?
Reach out to our friendly support team
What is Suvera's technology and how does it support patient management?
Suvera's Patient Recall platform is population health management software that transforms how practices handle holistic, bulk recall at scale. The platform provides complete visibility across every patient target - QOF, CQC, and local indicators - in one unified view. Suvera eliminates spreadsheet management, automates patient recall workflows, and tracks progress in real-time, giving practices the clarity they need to deliver proactive care at scale.
How does Suvera's recall automation work?
Suvera's recall automation follows a three-step process: Find it, Book it, Code it. It identifies patients who need reviews, blood tests or other investigations, creates an individual recall sequence for each patient, and writes outcomes back to EMIS or SystmOne. The system automatically requests the right investigations, attaches the right questionnaires and guides patients into the right appointment. No manual searches, no spreadsheets, no missed patients.
What makes Suvera's technology different from other population health management tools?
Suvera uses rule-based algorithms to surface up-to-date, patient-specific recommendations based on demographics, conditions and medications. But unlike traditional population health tools that simply highlight gaps, Suvera connects those insights directly to recall, booking and delivery. Practices can send a single, smart booking link with the right questionnaires attached, blood and urine tests requested directly through ICE and TQuest, and the right appointment slots offered. This supports combined, multi-condition reviews while reducing friction for patients and teams. While other tools show you what needs doing, Suvera helps you get it done: identifying patients, creating individual recall sequences and connecting them to the clinical services that deliver care. Suvera is not reporting software. It is a workflow solution built to move practices from visibility to action.
Does Suvera integrate with existing GP software systems?
Yes. Suvera integrates seamlessly with EMIS and TPP SystmOne, the main electronic health record systems in UK general practice. Patient data flows automatically, clinical notes write back in real-time, and there's no duplicate entry. Everything stays synchronised - Suvera pulls targets and requirements from your EHR and updates it with completed actions. Your team works in familiar systems while Suvera handles the complexity.
How does patient recall automation improve QOF achievement?
Patient recall automation ensures systematic patient engagement rather than reactive, deadline-driven recall. Suvera identifies patients, generates holistic multi-condition recalls that maximise appointment efficiency, and tracks progress automatically. Practices using automated recall achieve higher QOF performance because no patients slip through gaps, reviews are timed optimally, and coding is complete. It's proactive achievement, rather than year-end scrambling.
Can Suvera manage multiple conditions in a single recall?
Suvera supports recall across long-term conditions, medications, reviews and investigations. It identifies what each patient is due for, from blood and urine tests to questionnaires, medication monitoring and condition reviews. Patients with multiple needs can be recalled once for everything outstanding, helping practices deliver more complete care in fewer visits. For a full breakdown of the conditions and medications that Suvera covers, please visit: https://support.suvera.com/en/articles/18962-how-we-calculate-which-investigations-are-due-now.
What visibility does Suvera provide for population health management?
Suvera's population health management tool displays every target (QOF, CQC, local schemes) with progress tracking, outstanding requirements, and patient-level detail in real-time. Practices see exactly where they stand, which cohorts need attention, and what each patient requires. No manual reporting, no delayed data - instant, actionable intelligence for the entire population.
FAQs
Have questions? Find answers.
Have more questions?
Reach out to our friendly support team
What is Suvera's technology and how does it support patient management?
Suvera's Patient Recall platform is population health management software that transforms how practices handle holistic, bulk recall at scale. The platform provides complete visibility across every patient target - QOF, CQC, and local indicators - in one unified view. Suvera eliminates spreadsheet management, automates patient recall workflows, and tracks progress in real-time, giving practices the clarity they need to deliver proactive care at scale.
How does Suvera's recall automation work?
Suvera's recall automation follows a three-step process: Find it, Book it, Code it. It identifies patients who need reviews, blood tests or other investigations, creates an individual recall sequence for each patient, and writes outcomes back to EMIS or SystmOne. The system automatically requests the right investigations, attaches the right questionnaires and guides patients into the right appointment. No manual searches, no spreadsheets, no missed patients.
What makes Suvera's technology different from other population health management tools?
Suvera uses rule-based algorithms to surface up-to-date, patient-specific recommendations based on demographics, conditions and medications. But unlike traditional population health tools that simply highlight gaps, Suvera connects those insights directly to recall, booking and delivery. Practices can send a single, smart booking link with the right questionnaires attached, blood and urine tests requested directly through ICE and TQuest, and the right appointment slots offered. This supports combined, multi-condition reviews while reducing friction for patients and teams. While other tools show you what needs doing, Suvera helps you get it done: identifying patients, creating individual recall sequences and connecting them to the clinical services that deliver care. Suvera is not reporting software. It is a workflow solution built to move practices from visibility to action.
Does Suvera integrate with existing GP software systems?
Yes. Suvera integrates seamlessly with EMIS and TPP SystmOne, the main electronic health record systems in UK general practice. Patient data flows automatically, clinical notes write back in real-time, and there's no duplicate entry. Everything stays synchronised - Suvera pulls targets and requirements from your EHR and updates it with completed actions. Your team works in familiar systems while Suvera handles the complexity.
How does patient recall automation improve QOF achievement?
Patient recall automation ensures systematic patient engagement rather than reactive, deadline-driven recall. Suvera identifies patients, generates holistic multi-condition recalls that maximise appointment efficiency, and tracks progress automatically. Practices using automated recall achieve higher QOF performance because no patients slip through gaps, reviews are timed optimally, and coding is complete. It's proactive achievement, rather than year-end scrambling.
Can Suvera manage multiple conditions in a single recall?
Suvera supports recall across long-term conditions, medications, reviews and investigations. It identifies what each patient is due for, from blood and urine tests to questionnaires, medication monitoring and condition reviews. Patients with multiple needs can be recalled once for everything outstanding, helping practices deliver more complete care in fewer visits. For a full breakdown of the conditions and medications that Suvera covers, please visit: https://support.suvera.com/en/articles/18962-how-we-calculate-which-investigations-are-due-now.
What visibility does Suvera provide for population health management?
Suvera's population health management tool displays every target (QOF, CQC, local schemes) with progress tracking, outstanding requirements, and patient-level detail in real-time. Practices see exactly where they stand, which cohorts need attention, and what each patient requires. No manual reporting, no delayed data - instant, actionable intelligence for the entire population.
FAQs
Have questions? Find answers.
Have more questions?
Reach out to our friendly support team
What is Suvera's technology and how does it support patient management?
Suvera's Patient Recall platform is population health management software that transforms how practices handle holistic, bulk recall at scale. The platform provides complete visibility across every patient target - QOF, CQC, and local indicators - in one unified view. Suvera eliminates spreadsheet management, automates patient recall workflows, and tracks progress in real-time, giving practices the clarity they need to deliver proactive care at scale.
How does Suvera's recall automation work?
Suvera's recall automation follows a three-step process: Find it, Book it, Code it. It identifies patients who need reviews, blood tests or other investigations, creates an individual recall sequence for each patient, and writes outcomes back to EMIS or SystmOne. The system automatically requests the right investigations, attaches the right questionnaires and guides patients into the right appointment. No manual searches, no spreadsheets, no missed patients.
What makes Suvera's technology different from other population health management tools?
Suvera uses rule-based algorithms to surface up-to-date, patient-specific recommendations based on demographics, conditions and medications. But unlike traditional population health tools that simply highlight gaps, Suvera connects those insights directly to recall, booking and delivery. Practices can send a single, smart booking link with the right questionnaires attached, blood and urine tests requested directly through ICE and TQuest, and the right appointment slots offered. This supports combined, multi-condition reviews while reducing friction for patients and teams. While other tools show you what needs doing, Suvera helps you get it done: identifying patients, creating individual recall sequences and connecting them to the clinical services that deliver care. Suvera is not reporting software. It is a workflow solution built to move practices from visibility to action.
Does Suvera integrate with existing GP software systems?
Yes. Suvera integrates seamlessly with EMIS and TPP SystmOne, the main electronic health record systems in UK general practice. Patient data flows automatically, clinical notes write back in real-time, and there's no duplicate entry. Everything stays synchronised - Suvera pulls targets and requirements from your EHR and updates it with completed actions. Your team works in familiar systems while Suvera handles the complexity.
How does patient recall automation improve QOF achievement?
Patient recall automation ensures systematic patient engagement rather than reactive, deadline-driven recall. Suvera identifies patients, generates holistic multi-condition recalls that maximise appointment efficiency, and tracks progress automatically. Practices using automated recall achieve higher QOF performance because no patients slip through gaps, reviews are timed optimally, and coding is complete. It's proactive achievement, rather than year-end scrambling.
Can Suvera manage multiple conditions in a single recall?
Suvera supports recall across long-term conditions, medications, reviews and investigations. It identifies what each patient is due for, from blood and urine tests to questionnaires, medication monitoring and condition reviews. Patients with multiple needs can be recalled once for everything outstanding, helping practices deliver more complete care in fewer visits. For a full breakdown of the conditions and medications that Suvera covers, please visit: https://support.suvera.com/en/articles/18962-how-we-calculate-which-investigations-are-due-now.
What visibility does Suvera provide for population health management?
Suvera's population health management tool displays every target (QOF, CQC, local schemes) with progress tracking, outstanding requirements, and patient-level detail in real-time. Practices see exactly where they stand, which cohorts need attention, and what each patient requires. No manual reporting, no delayed data - instant, actionable intelligence for the entire population.