How to tell if your recall process is working, and what to do if it isn't?
A practical framework for assessing patient recall, uncovering hidden capacity and understanding what good looks like across the workflow.
Drawing on data from more than 350 NHS practices, Suvera Co-Founder and CCO Dr Will Gao shares a practical framework for assessing whether your patient recall process is working as well as it could.
The session explores how better-designed recall workflows can help practices release around 186 appointments and 50 admin hours per 1,000 patients each year, including:
Combining reviews for patients with multiple long-term conditions
Requesting the right bloods upfront
Reducing avoidable follow-up appointments
Improving appointment configuration and coding
Cutting manual searches, invites and re-invites
The session also includes a live NHS practice case study showing how these changes are being applied in practice.
