Optimising Recall: Building Better Processes for Improved Efficiency and Patient Experience
Sarah Warren and Dr. Will Gao lead this interactive session on how to redesign recall processes for smoother workflows, improved patient experience and streamlined processes. Together, they unpack what an effective and scalable recall system looks like along with how practices can reduce workload while strengthening LTC management.
What we cover:
Creating consistent, predictable recall that smooths demand across the year
Right patient, right clinician: Ensuring reviews are carried out by the most appropriate team member.
Making every contact count: Reducing unnecessary touch-points and identifying where duplication appears in the LTC process
How to evidence robust exception reporting for CQC and hard-to-reach patients
What happens after the annual review? Managing uncontrolled conditions and follow-up
Which conditions to recall and why
Where risk stratification fits into a smarter, more proactive workflow
Throughout the session, Will also highlights how Suvera’s Planner supports these best practices along with showcasing Suvera’s new free QOF Forecaster tool, designed to give practices clearer visibility and smarter planning for the year ahead.
